Terms and Conditions

GUARANTEE: 

Section 1a: 

All our work is guaranteed for one year from the date of initial service contract. APPLIES TO SERVICES DONE AND MATERIALS SUPPLIED ONLY.

*Please note our guarantee does not cover additional holes or other damage caused by displaced animals (new charges may apply).

* Please allow 5 days for all wildlife to exit and kindly call to have your one way door system removed at (416) 792-5181

* All estimates sent separately

* All estimates valid for 30 days from date of estimate

* All Premium Protection Plan (5 year warranty) see (Section 1b)

Section 1b: 

SWAT PREMIUM PROTECTION PLAN 

(5 year warranty) 

SWAT Wildlife Inc will perform a comprehensive exterior inspection of the homeowners roof, and if the roof qualifies, recommended work will be carried out. Only the areas that SWAT Wildlife Inc install their material will be covered under our 5 year warranty from the date of installation. It is also highly recommended that all suggested work is carried out to ensure wildlife does not reenter.

TRANSFERRING OF PROTECTION PLAN:

SWAT Wildlife Inc will allow the “Premium Protection Plan” to be transferred to the new home owner within the first year of installation from the date of initial contract.

NO WARRANTY: 

-Mice/Rat treatments are not covered under the “Premium Protection Plan” -Damage to shingles or any other roofing areas by displaced or other wildlife within the 5 year warranty are not covered and are subject to additional charges.

SWAT Wildlife Inc does offer additional services and warranties for these issues should they occur.

VOIDED WARRANTY: 

If at any time, the original installation by SWAT Wildlife Inc has been altered or removed, the “Premium Protection Plan '' will be voided unless SWAT Wildlife Inc approves the altered work upon inspection by service technician.

Section 2a: 

MICE TREATMENT GUARANTEE:

Six month guarantee with no live mice found on site. (Please allow 2-3 weeks for best results.) Please note this is not a mice exclusion and periodically mice will feed on placed bait.

Section 2b: 

Rodent exclusion

Houses and buildings that qualify for mice exclusions will be Guaranteed for one year from date of initial contract. Exclusion work will be carried out by technicians, covering all openings and potential openings determined after inspection. If property damage occurs after date of installation allowing rodents to enter, this will not be covered under the exclusion and will be subject to additional chargers

Section 2c: 

Snap Trapping

This service does not come with any guarantee, snap traps are placed to control the population and are there to assist in the removal of rats. SWAT Wildlife Inc will not refund customers if snap traps are not successful in trapping rodents. Exclusion work is always recommended when possible to get control and

stop animals from entering the structure. Rodenticides can be combined with this service if the technician feels it is necessary. SWAT Wildlife Inc is not responsible for locating or retrieving dead rodents behind any structure within the house, or containing any odour that may occur from dead rodents.

Section 3: 

Live trapping

Humane live trapping is often the only solution in the removal process. This service does not come with any guarantee. However, SWAT Wildlife Inc has great success with this service when it is the only option. SWAT Wildlife Inc will rent and service its equipment at quoted pricing at the time the trap is set. This service is non refundable if the traps are unsuccessful at trapping the intended animal, or any animal at all. Customers may assist in checking traps daily and calling the SWAT Wildlife Inc offices to have animals relocated. If customers are not comfortable or unable to check traps daily, we ask that they coordinate with our office for team members to do so.

Section 4: 

Attic Top ups and Insulation services

If at any time an animal breaches a client's roof and damages newly installed insulation SWAT Wildlife Inc is not responsible for said damage. It is recommended that Premium Protection Plans be purchased in conjunction with insulation products to protect investment and maximise warranty

Section 5: 

Exterior Bait Station services. 

Exterior Bait stations are used around properties to get control of rodent populations. This service does not come with any guarantee. If a customer wants to terminate the bait station service program early no refunds will be given in exchange for discounted time once service has commenced.

 

*REFUND POLICY*

 
At SWAT Wildlife Inc., we take pride in providing high-quality wildlife and pest control services. To ensure clarity and transparency, we have established the following No Refund Policy for all sales and services rendered:

1. All Sales & Services Are Final

All purchases of SWAT Wildlife Inc. services, including but not limited to wildlife removal, pest control, prevention, and repair services, are final. Once a service has been scheduled and/or completed, no refunds will be issued.

2. No Refunds on Deposits or Fees

Any deposits, service fees, or inspection fees paid to SWAT Wildlife Inc. are non-refundable. These fees cover the cost of labor, equipment, and time allocated to addressing your wildlife or pest concerns.

3. Warranty & Service Guarantee

While we do not offer refunds, SWAT Wildlife Inc. stands behind the quality of our work. We may provide warranties on specific services as outlined in your service agreement. If an issue arises within the warranty period, we will work to resolve it in accordance with the terms of the warranty.

4. Cancellations & Rescheduling

Clients may request to reschedule a service appointment with at least 24 hours’ notice. Failure to provide sufficient notice may result in forfeiture of any payments made.

5. Exceptions

Refunds may only be considered in rare cases of extenuating circumstances, solely at the discretion of SWAT Wildlife Inc. Any such requests must be submitted in writing to info@swatwildlife.com within 24 hours of the service date.
By purchasing our services, you acknowledge and agree to this No Refund Policy.
 

For any questions, please contact us at info@swatwildlife.com | 1.833.902.7928

Thank you .

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